Route Insurance Claims

If your package was damaged due to delays, lost or stolen, please submit a claim below!

How to file a claim

🙏🏼 We’re very sorry you encountered an issue with your delivery. We will refund your total package price or resubmit your order with Crabby Bags on your behalf.

📝 Please note: If you made your purchase through TikTok, please contact Crabby Bags via email with your full name and order number, and we will provide you with the TikTok generated email address associated with your order.

Please let the Route team know your order arrived "Damaged".

Submit A Claim