All Crabby bags are made FRESH!! Please allow 3-5 business days for processing. One complete, you will receive a email letting you know your order has been shipped.
Crabby bags are shipped with dry ice, because dry ice is a gas, dry ice may or may not be present upon delivery; but your order should still be cold. To learn more about dry ice please visit https://dryiceinfo.com/
special note: our systems are integrated to detect fraud and high risk orders. If your order has been flagged in our systems, regardless to the shipping method selected; your order will be put on hold until your payment has completed cleared. If we still do not feel comfortable processing your order, your card will be refunded. We will not refund your transactions to another card under any circumstances.
To ensure we can correctly handle charge backs, we only deliver orders to is the address associated with your Debit/credit card.
We ship every order via Cold Freight dry ice Services. We deliver each crabby bag frozen or at an refrigerated temperature.
Results, Delivered.. The entire national supply chain is running behind, which we noticed effected the delivery date of many orders in the past. Because this is a national issue, many companies, including UPS are not honoring their “transit time guarantee” at this time. Up under no circumstances can we let your FOOD sit in a warehouse “over the weekend” because someone decided “ they’ll handle “these” packages “next week”
Because this has happened many times during the pandemic, we decided we will only ship orders Monday-Wednesday of the week for all states not highlighted as 1 day transit from Georgia.
If you have a problem with your shipment, please reach out to us on the “problem with my order “ section of this website and we will make it right.
When do you ship?
Please note We do not ship orders after Thursday. Because our items are perishable we have to have it to you at a certain temperature for it to be safe to consume. With so many companies reporting labor shortages we have to take extra measures to ensure your purchase is not delayed due to conditions outside of our business. Therefore, any orders purchased after 2pm on Wednesdays will be held and shipped on the following Monday . Please allow approximately 3-5 days for us to prepare and process your order before handing it off to UPS. Once processed, orders will be in transit no more than 2 days regardless to location. This means "2 Day Transit" orders will be delivered 4-5 days after you order is placed etc.
Residential Time-in-Transit Map
What are your shipping options?
All product is shipped UPS Ground or 2 day air. We offer free shipping for every state in yellow, green and gold. By not offering expedited shipping, we are able to keep prices reasonable.
How do I know if my meals are good to eat on arrival?
If you have a question about the temperature of your food upon arrival, immediately place in the freezer. Then, contact our support. While the majority of our food will arrive frozen, the product is still ok if it arrives cold.
Refund and Return Policy:
Due to the perishable nature of our product, we are unable to accept returns. In the event you receive an incorrect or damaged order, we will replace or refund the incorrect or damaged product.
